Customers can request a return within 7 days of receiving their order.

For products that arrive damaged, defective, or incorrect, customers must contact Zextone within 24 hours of receiving the product.

Requests submitted after the applicable period may not be accepted.

The following product categories are generally eligible for return, subject to the conditions in this policy:

• Stainless steel bottles
• Insulated bottles
• Thermal bottles
• Tumblers
• Stainless steel tumblers
• Mugs
• Glass mugs
• Other eligible non-electronic drinkware products

To qualify for a return, the product should meet the applicable return conditions. The product should:

• Be in its original condition.
• Be unused where the return reason requires an unused product.
• Not have scratches, dents, stains, cracks, or other customer-caused damage.
• Include the original packaging where applicable.
• Include accessories, lids, straws, boxes, tags, or other items supplied with the product where applicable.
• Not have been washed or used for drinking where hygiene considerations apply.

Zextone may inspect the returned product before approving a refund, replacement, or exchange.

Returns may be considered for the following reasons:

• Damaged product received
• Defective product received
• Wrong product received
• Wrong color or variant received
• Product significantly different from the product ordered
• Product-related issue covered by this Return & Refund Policy
• Other eligible reasons approved by Zextone

If your order arrives damaged, please contact Zextone through WhatsApp within 24 hours of receiving the order.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A clear description of the damage
• Video evidence where necessary

We may request additional information to determine whether the damage occurred before or during delivery. If the damage is confirmed as a valid delivery or product issue, Zextone may provide a replacement or refund according to the circumstances.

If Zextone sends you the wrong product, please contact us within 24 hours of receiving the order. After verification, Zextone will arrange the appropriate solution.

For a confirmed wrong-product shipment caused by Zextone, Zextone will cover the applicable return shipping cost.

We may provide:

• A replacement with the correct product, or
• A refund

The customer may choose the available option where applicable.

If an eligible product is defective, please contact us within 24 hours of receiving the product. After reviewing the issue, Zextone may offer the customer a choice between:

• A replacement, or
• A refund

The final resolution may depend on product availability and the nature of the defect.

Electronic and rechargeable products are excluded from the standard return policy unless Zextone specifically confirms that a particular product is eligible for a return, replacement, or warranty claim.

Zextone offers exchanges on eligible products. Customers may request an exchange for an eligible product subject to product availability.

Exchange shipping charges may apply and are generally the responsibility of the customer, except where the exchange is required because Zextone sent the wrong product or another issue caused by Zextone.

The replacement product may be the same product, color, or variant where available. If the requested replacement is unavailable, Zextone may offer an alternative solution.

Return shipping responsibility depends on the reason for the return.

Once a returned product has been received and inspected, Zextone will determine whether the return qualifies for a refund.

If the refund is approved, the refund will generally be processed within 3–7 business days. Refund processing time may also depend on the payment or banking service used to receive the refund.

Zextone accepts Cash on Delivery (COD) orders.

Because COD orders are paid in cash upon delivery, refunds for eligible COD orders will not normally be provided as cash at the customer's doorstep.

Eligible COD refunds may be processed through:

• Easypaisa
• Bank transfer

The customer may be asked to provide the necessary payment details through our official WhatsApp support channel.

Customers may request cancellation before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to receive the order and follow the applicable return procedure instead.

Some sale, promotional, clearance, or discounted products may have different return conditions.

If a product is marked as non-returnable or has specific return conditions on its product page, those conditions will apply to that product.

Customers should check the product information before placing an order.

For hygiene and safety reasons, products that have been used, washed, filled, or used for drinking may not be eligible for return. This is particularly applicable to:

• Bottles
• Tumblers
• Mugs
• Glass drinkware
• Other products intended for direct food or beverage contact

Products must be returned in an acceptable condition according to the applicable return requirements.

Contacting Zextone does not automatically mean that a return or refund has been approved.

Zextone may inspect the product and review the reason for the return before approving the request. If a returned product does not meet the applicable return conditions, Zextone may reject the return or refund request.

To request a return, replacement, refund, or exchange, contact Zextone through our official WhatsApp support. Please provide:

• Order Number:
• Customer Name:
• Product Name:
• Reason for Return:
• Photos/Videos: Where applicable

Please do not send a product back before contacting Zextone and receiving return instructions.

The return address and shipping instructions will be confirmed through WhatsApp after your return request has been reviewed.

For security and operational reasons, Zextone does not publish its return address directly on this page.

Customers must contact us through WhatsApp before sending any product back. After reviewing the return request, Zextone will provide the appropriate return address and instructions where applicable.

A refund may not be approved when:

• The return request is made after the applicable return period.
• The product has been used or washed when an unused product is required.
• The product has been damaged by the customer.
• Required accessories or components are missing.
• The product is an excluded electronic or rechargeable item.
• The product does not meet the applicable return conditions.
• The customer sends the product back without contacting Zextone first.
• The product is specifically marked as non-returnable.
• The issue does not qualify under this policy.

Replacement and exchange requests are subject to product availability.

If the same product or requested variant is unavailable, Zextone may offer an alternative product, refund, or another suitable resolution depending on the circumstances.

Zextone reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated Last Updated date. Customers should review the policy before placing an order.

If you have questions about returns, refunds, replacements, exchanges, or cancellations, please contact us through WhatsApp.

We will review your request and provide the appropriate instructions.